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Policies, Procedures and Complaints

Policies and Procedures

We have key policies and procedures in place to ensure the effective running of our setting and ensure the health, safety and welfare of everyone who uses our service. Policy packs are accessible in each room.

Complaints

We hope that you are completely satisfied with our service at all times, but in the event you might wish to make a complaint you should speak to your child’s key person, a Deputy Manager or Manager. Please see the complaints policy for additional advice in this matter